Refund policy

Cancellation

The rights of cancellation set out below apply to any agreement between you and us.
You have a right to cancel the agreement at any time before the expiry of a period of 5 working days beginning with the day after the day on which you receive the goods. Provided the goods are returned to us in pristine condition, we will refund the whole amount less the shipping charges we incurred.

• You may cancel by giving us notice in any of the following ways:

1. by a notice in writing which you leave at our address
2. by a notice in writing which you send by post to our address
3. by facsimile to our business facsimile number
4. by electronic mail to our electronic mail address
Our contact details can be found on the contact page. The notice shall operate to cancel the agreement between us.

If you cancel the agreement :

1. You must request a RMA (Return Material Authorisation) number from us and clearly mark the RMA number on the product and documentation you return;
2. you must return the goods to us at the address given on the contact page within 7 working days of receipt of the goods;
3. the goods must be returned to us complete and in pristine (i.e re-saleable) condition with the packaging undamaged;
4. you are responsible for the cost of returning the goods to us at the address given above ;
5. you are under a duty to take reasonable care of the goods (including reusable packaging, installation instructions etc.) until they are returned to us;
6. you are under a duty to take reasonable care to see that they are received by us and not damaged in transit ;
7. we will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.

On satisfactory receipt of the return goods we will refund the full amount paid less the shipping charges we incurred to your credit/debit card or if you paid by cheque/bank transfer issue a check to the full amount.

Returns

If you suspect that an item supplied is defective, you may advise us in writing (email is acceptable) and we shall make arrangements for you to return the item to us.
1. You must request a RMA (Return Material Authorisation) number from us and clearly mark the RMA number on the product and documentation you return;
2. you must return the goods to us at the address given on the contact page within 7 working days of the receipt of the goods;
3. the goods must be returned to us complete and in the condition you received them in;
4. you are responsible for the cost of returning the goods to us at the address given above;
5. you are under a duty to take reasonable care of the goods (including reusable packaging, installation instructions etc.) until they are returned to us;
6. you are under a duty to take reasonable care to see that they are received by us and not damaged in transit;
7. We will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.

If we agree that the item is defective we will send you a replacement entirely at our expense.

If we find there to be no fault, or the item has been misused, we will advise you of this and any charge we may apply for the time spent determining the fault. It will then be your responsibility to arrange for the item to be collected, or to pay us for the expense of returning it to you.

Title

Title in all goods supplied remains with us until payment has been received in full.

Advice given by us to you

We are always prepared to offer advice about the goods including advice about installation, compatibility, and deployment. We know the general purpose for which you require our goods and we will take reasonable care when giving you any advice.

Without knowing the particular/specific application for which you require our goods and the exact specification and configuration of any existing system into which you intend to install our goods we cannot and do not warrant the suitability of any of our goods for your particular purpose.

Refunds

At our discretion we may offer you a refund. Where goods were correctly supplied to your order we reserve the right to charge a restocking fee of 25%.

 No affect to statutory rights

The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.